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Specification
Details


Shipping
Australia-wide from Braeside, Victoria


Warranty



Frequently Asked Questions



How do I place an order?


Add products to your cart and proceed to checkout. For large commercial orders or trade accounts, contact the team on 1800 960 565 for personalized service and bulk pricing options.





What is the delivery timeframe?


Standard delivery is 3-7 business days to major Australian cities. Express delivery options available. Large commercial orders may require additional lead time. All orders ship from Designer Vertical Gardens warehouse in Braeside, Victoria.





Do you offer professional installation?


Professional installation services are available through our network of certified installers across Australia. Contact 1800 960 565 to discuss installation requirements and obtain quotes for your specific project.





What is your return policy?


Designer Vertical Gardens offers a comprehensive return policy for manufacturing defects and quality issues. Custom orders and items cut to specific measurements may not be eligible for return. View full details at our refund policy page.





Are trade accounts available?


Yes, Designer Vertical Gardens offers trade accounts for landscapers, interior designers, contractors, and retail businesses. Trade accounts include volume pricing, extended payment terms, and priority support. Apply through the reseller page or call 1800 960 565.





Can I get samples before ordering?


Sample panels are available for most products to enable quality assessment and color coordination before large orders. Sample costs are typically credited toward full purchases of the same product style. Browse available samples or contact for specific requirements.





What warranty coverage is included?


All Designer Vertical Gardens products include 12-month warranty coverage against manufacturing defects. Green wall and vertical garden panels additionally include a 5-year crack guarantee. UV-certified products are backed by SGS testing certification to 5,000 hours.





How do I contact customer support?


Contact Designer Vertical Gardens on 1800 960 565 (national) or 03 9553 4698 (warehouse direct). Email support is available at sales@designerverticalgardens.com.au. The team provides technical advice, installation guidance, and project consultation services.





Where are products manufactured?


Designer Vertical Gardens products are manufactured to Australian specifications and undergo quality control testing. All orders ship direct from the Braeside, Victoria warehouse with no middlemen, ensuring competitive pricing and rapid delivery across Australia.





Do products require ongoing maintenance?


Designer Vertical Gardens artificial products require minimal maintenance — no watering, pruning, or fertilizing. Occasional dusting maintains optimal appearance. For commercial installations, annual cleaning with specialized plant cleaner restores original color and texture.